Mac screen frozen at login

Elliott Elliott 1, 3 3 gold badges 15 15 silver badges 40 40 bronze badges.

One troubleshooting step I'd recommend is trying to use an external keyboard and mouse, especially since Safe Mode didn't help. If possible, test with both USB keyboard and mouse and Bluetooth keyboard and mouse. Same problem with USB keyboard and mouse. In fact, the red light on the mouse turns on when I boot, but then turns off at the login screen, as if it were not even plugged in. EDIT: found justinsilver.

The boot time after resetting a machines SMC can be a bit longer than usual, that is normal.

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Bryan Scott Bryan Scott 1, 4 4 silver badges 9 9 bronze badges. Good answer, unfortunately the SMC reset didn't work. I also tried reinstalling Sierra from recovery mode and the problem persists. I doubt it's a hardware issue because the keyboard and mouse work fine in recovery mode. All my remote and ssh is disabled. It may be to do with your Login Password. Wait a few minutes until it enters recovery mode. Click utilities and select terminal. Type resetpassword and press enter. Close the terminal window and behind that you will find the Reset Password Utility.

Select User account and enter a new password or leave blank and click save.

Then just simply restart from the apple menu and login with your new password. Should log in now with no freezes. Robotnik 3 3 bronze badges. Sedrick Gurney Sedrick Gurney 1. In this case, the problem had nothing to do with a login password. I already documented the fix in a comment above. Also, writing in all-caps and using asterisks is a tacky way to make your answer sound more important. That's not necessary on Stack Exchange, because good answers will naturally be voted up over time.

Featured on Meta. Congratulations to our 29 oldest beta sites - They're now no longer beta! Unicorn Meta Zoo 7: Interview with Nicolas. Related 1. Hot Network Questions. Computers boot failure are quite serious issue, and may result in hard drive replacement. No one would want to loose their data, so the very first step you should take, ensure you have up-to-date backup file, otherwise create at least one.

We recommend to create and store couple of them in unrelated storage, best option would be external drive and cloud storage.

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How to Fix Frozen Mac

Since your MacBook is unable to boot, you will need an external data traveler to save a backup file. Once you are ready to create a backup file attempt to access Mac's Recovery Menu:. Alternatively you may use another Apple computer to make a copy of date using target disk mode, however Thunderbolt or FireWire connections is required in both device for this method. When you connect your Mac through Thunderbolt or FireWire one of device became as external hard disk on the other.

The first and easiest step to diagnose your problem maker, would be to disconnect all unnecessary peripherals, if possible, leaving only the Apple branded keyboard and mouse. There are cases when the problem is caused by a certain combination of connected peripherals. If disconnecting all peripherals could not solve the boot issue try steps below.

MacBook Pro Stuck On Loading Screen - How To Fix It | Technobezz

Safe mode is one of the most useful option, whenever you encounter with computer problems, especially if it's not an hardware related issues. Note: be patient when loading in safe mode, it takes much longer than to boot in a usual way. If you reached this step, it means none of tips above helped you, so its probably something with your hardware.

The most frequent case it's your hard drive, luckily MacBooks is able to solve some issues related to hard drive by him self.

My mac is stuck on the white startup screen!

First what you need to perform in order to command your Mac to try resolve issues is to enter Recovery mode again. As it was mentioned you need to hold down Command and R keys while launching your laptop. All Macs with OS X Mountain Lion or newer came together with the included Apple Diagnostics feature which test your Mac for hardware issues and suggests available solutions. To launch Apple Diagnostics Disconnect all external devices except keyboard, mouse, display, Ethernet connection if applicable , and connection to power adapter.

Make sure that your Mac is on a hard, flat, stable surface with good ventilation. Shut down your Mac. Turn on your Mac, then immediately press and hold the D key on your keyboard. Keep holding until you see a screen asking you to choose your language. When it finished you will see detected errors displayed together with suggested solutions, further moves you can chose from the list.

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MacBook or MacBook Pro stuck while loading? How to fix? Table of Contents: Introduction Create an backup first Reboot Mac without any peripherals Boot your MacBook into a safe mode Attempt to repair your hard drive Run Apple Diagnostics Video Showing how to fix the MacBook stuck on Apple logo while booting issue: Create an backup first Computers boot failure are quite serious issue, and may result in hard drive replacement.

Perform a Complete Shut Down

Once you are ready to create a backup file attempt to access Mac's Recovery Menu: Hold down Command and R keys while pressing power button to turn on your computer, when you see the Apple logo you can release the keys. In the window, choose Disk Utility and click continue.


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  • When the sidebar appears, select the drive to which you are going to write your backup - usually it is called Macintosh HD, unless you have changed its name. Choose your external drive to which you are going to save the backup. This procedure will create a compressed disk image of your hard drive content. In order to boot computer into a safe mode, begin by shutting down your MacBook.